SASKATOON — The City of Saskatoon has dedicated the week (Oct. 4 to 8) as Customer Service Week, to honour and recognize the contributions made by employees in the customer service industry.
The city marks the event annually during the first week of October to show their appreciation and support for all city staff as they continue to serve the community despite the challenges brought by the COVID-19 pandemic.
Recognizing the contributions of staff in customer service is always important but never more so than now. Customer service staff are attempting to navigate a seemingly endless array of changes and challenges posed by a global health pandemic.
COVID-19 has resulted in many changes to the customer service functions of the City. Some of these include:
- Adopting new health and safety protocols
- Adapting to masks, plexiglass, social distancing
- Managing feelings of personal safety
- Responding to resident concerns about COVID protocols
- Adapting in-person services to be delivered online or over the phone
- Managing more calls and messages than ever due to pandemic-related service changes
