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My son ordered a graphics card worth $700 in an online shop – he worked for it for three weeks in A&W Assiniboia as a service crew member.

He was excited to buy his dream graphics card for his computer.

I'm the one who helped my son buy this item. My son used my credit card, paid me and paid for fast four-day delivery charge.

We waited for the delivery in our store, the Assiniboia’s A&W outlet. We waited, but no one delivered the item.

We called the online shop and they said the graphics card was already delivered! My son checked his email, where the online shop confirmed the delivery.

We talked to one of the representatives of the online shop and followed all their requirements and instructions to recover the missing item.

My son and I went to the Assiniboia RCMP-GRC station first to file for the missing item. The RCMP interviewed my son about what happened. The police said we needed to follow the company’s instructions.

One of the police personnel who was dedicated to finding my son’s lost graphics card was Sergeant David Sullivan.

He never stopped searching for the missing package and was able to find a great lead-in. 

Honestly, we lost hope after three weeks.

During a follow-up with the online shop, they said we wouldn’t get a refund, because the item was delivered.

But Sergeant Sullivan never stopped the investigation. He did his work, even when we lost hope. 

Sergeant Sullivan was able to get a hold of the delivery person who called our store and said their delivery staff accidentally gave our missing item to a Subway employee.

Sergeant Sullivan made an effort to recover my son’s package, ensuring it was returned to us.