Dear Editor
When you talk about customer service excellence, it is often the little extras that make the difference. Getting to know the customers' names, regular purchases and even everyday habits becomes commonplace. What happens when knowing your customers to this degree becomes a way of potentially saving their life?
Jan. 14, Dayna Watson and Char Lesmeister were beginning their shift at the Co-op C-store like any other day. The regulars began to roll in, on their way to work. Everything seemed normal, but " someone" was missing.
Ray Thompson, a more than regular customer, had not arrived yet to purchase his daily newspaper. It was unusual because the staf could almost set their watches by when he would be there.
Concerned with his absence the two cashiers took it upon themselves to phone his landlord to see if he could go over and check on him. The landlord agreed to change his schedule around that morning and went over right away. Upon arriving at Ray's home, he discovered that Ray had fallen inside and was laying on the floor , his head bleeding from the fall.
Thankfully, he was taken to Battlefords Union Hospital where he was treated and is OK. Without the presence of mind of these two individuals, the outcome may not have been as happy.
I feel that an act like this should not go without notice. The Co-op strives to train excellence in customer service to all of its employees and I feel that Dayna and Char are two great examples of taking this belief to heart.
Lawrence Weinrauch
North Battleford
