Zoom has announced AI Companion, its free AI Copilot. This generative AI assistant (previously known as Zoom IQ) is designed to enhance user productivity and collaboration by aiding in chat composition, providing meeting recaps, segmenting cloud recordings into smart chapters, and even offering real-time feedback on communication patterns. Notably, Zoom is offering this feature at no additional cost to users with a paid account; update your Zoom app to start using AI Companion.
This move is in line with a broader industry trend; major tech players like Microsoft, Google, Salesforce, OpenAI, and Meta have all introduced versions of AI copilots. However, Zoom's decision to include AI Companion for free raises some questions. Is the AI copilot marketplace a race to the bottom? If free AI becomes table stakes, what will differentiate one platform from another? In a market where AI copilots become ubiquitous and freely available, who emerges as the winner?
I'll talked about this today on an all-new . I also talked about how we can get paid for helping to train AI models, ChatGPT for Teachers and my AI policy, OpenAI's copyright defense strategy, ChatGPT Enterprise, and – just for fun – some iPhone 15 rumors.
ABOUT SHELLY PALMER
Shelly Palmer is the Professor of Advanced Media in Residence at Syracuse University’s S.I. Newhouse School of Public Communications and CEO of The Palmer Group, a consulting practice that helps Fortune 500 companies with technology, media and marketing. Named he covers tech and business for , is a regular commentator on CNN and writes a popular . He's a , and the creator of the popular, free online course, . Follow or visit .
